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Brandon Holst provides operational expertise; including labor planning and strategy, Guest Service, operational efficiencies, alternate revenue streams, safety, and employee development to our clients. He works to build partnerships across all facets of a business to ensure Guest satisfaction, employee productivity, and financial success. Brandon brings 18 years of leisure and entertainment industry experience to ILP. His career began with the Walt Disney Company where he held positions of increasing responsibility in ticketing, costuming, guest relations, transportation, and theme park operations. While at Disney Brandon's projects included creation of the Attractions Coordinator role, a supervisory position which improved guest service and employee morale. He also headed the Magic Kingdom Guided Tours unit, developing new products such as Disney's Family Magic and Virtual Magic Kingdom tours. Brandon is a recipient of the prestigious Disney's Partners in Excellence award. Brandon moved to Six Flags Theme Parks where he created the VIP Tour, bringing an all-inclusive, personalized experience to the guests while increasing revenue for the company. He also provided corporate leadership for park guest relations locations, instituting new hiring and training guidelines and creating a national database to track guest compliments, concerns, and service recovery. As Director of Park Strategy and Management, Brandon was tasked with leading the company's labor management initiatives for 30,000 seasonal employees. He set strategy and goals for park Labor Optimization Managers in areas including workloads, scheduling efficiencies, flexible deployment, cross utilization, and transaction based scheduling. Brandon was proud to be a member of the Innovative Leisure Partners team in Dubai, assisting with The Dubai Mall grand opening and consulting on a wide range of pre-opening operational projects with SEGA Republic, KidZania, and the Burj Kalifa visitor center and observation deck. His other clients with ILP have included Qwest Field (now CenturyLink Field), and the Seattle Mariners.
Innovative Leisure Partners
3117 Miller Road
Rosharon, TX 77583 USA